Alhwairini, Abdulrahman; Foley, Andrea - In: Education, Business and Society: Contemporary Middle … 5 (2012) 3, pp. 187-199
Purpose – There is an old adage that has some resonance with “the TQM journey”: a traveller asked for directions to their destination and got the reply, “Well, if I were you I would not start from here”. The purpose of this paper is to examine the preparedness of a case study...