Purpose – The economic downturn requires prudent cost reductions, yet only 10 percent of companies sustain cost reductions after three years. Some of the most successful cost cutters have learned to engage their workforce to embrace both the rational and emotional arguments for taking action...

Purpose – This paper outlines the importance of HR Business Partner using business data in order to contribute at a strategic level. Design/methodology/approach – Provides evidence for a three year pan‐European case study of the correlated link between a HR influence on employee engagement...

Purpose – Knowledge work (KW) is a well‐researched topic. However, KW is difficult to measure and little consensus has been reached on elements that affect knowledge work productivity on a team level. The current theories neglect teams working in distributed geographical areas. The purpose...

Purpose – The paper seeks to create an awareness that by adopting the designation of frontline manager the position should now be demonstrating a more significant contribution from merely supervising work to a wider concern for organisational effectiveness and productivity....

Purpose – The purpose of the paper is to show how the corporate or organizational intranet can be used to enhance team building within organizations. Design/methodology/approach – The paper describes how the corporate intranet can be used for something more than an electronic library. Groups...

Purpose – This study seeks to examine customer satisfaction (CS), productivity, and profitability in terms of the organizational commitment (OC) and job involvement (JI) of company customer contact personnel. Additionally, the study aims to investigate the relationship between the OC and JI of...

Purpose – This paper aims to highlight the factors that have helped property damage‐prevention and restoration specialist Munters MCS to retain Investor in People (IiP) certification on three consecutive occasions, and make back‐to‐back appearances on the list of Sunday Times 100 Best...

Purpose – The purpose of this paper is to report on observations of administrative work processes in two Danish manufacturing companies. The brown paper method was applied in both cases as a visualization technique to map the process flows and to highlight improvement areas. The paper explores...