Purpose – Based on the TQM Model developed in a previous paper published at the TQMJ , the authors have a chance to test out the model in a number of firms in Malaysia through Standards and Industrial Research Institute of Malaysia (SIRIM). Furthermore, riding on the success, SIRIM has named...

Purpose – The purpose of this paper is to explore an integrated total quality management (TQM) model for global sustainability. Design/methodology/approach – It has been well‐recognised that Japanese firms compete in quality, cost and speed of delivery. Over the last century, the Japanese...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...