Purpose – The world economy is likely to worsen because of the consumer's fears created by a cascade of financial and business catastrophes. To adapt their marketing approach, executives need guidance on how to respond to the sea change in the attitudes of individual customers during this...

Purpose – Indulgent parsimony (IP) was originally proposed as a marketing strategy for selling to recession‐shocked consumers shopping for less costly goods and services that would still give them comfort, relief from stress, and a feeling of money well spent. Given that recession spread to...

Purpose – The author listened to many major corporate players discuss the brave new world of brand conversations and content engagement at the 2011 CM (“Conversational Marketing”) Summit in New York. This paper aims to reveal his conclusion is that we have a lot of new lessons to learn...

Purpose – The purpose of this paper is to report on the Global Human Resources People and Strategy Conference. Design/methodology/approach – The paper presents a conference report on the Global Human Resources People and Strategy Conference, which was held in New York, USA from May 6‐9,...

Purpose Delineate the strategic implications for three new marketing trends based on digital technology. Design/methodology/approach The author looks at how strategy is being affected by: Marketing automation, where artificial intelligence is used to help win a customer and optimize the search...