The management philosophy of Management by Holistics (MbH) is addressed, where attention is paid to achieve a balance between four vital resources: human, capital, materials and information. The approach focuses on the fact that “the whole is greater than the sum of the parts” and is based...

Successful manufacturing applications of the Just‐in‐time (JIT) management philosophy have been well documented in the literature. Utilisation of JIT techniques within manufacturing offers the potential for significant operational improvements beyond inventory reduction. JIT‐related...

This article explores the values that local government senior managers assume in their day‐to‐day relationship with elected officials (councillors). The study is set in the state of Victoria, Australia which, along with the two other levels of Australian government, has a strong historical...

Total quality management (TQM) as an integrated approach to management that represents a holistic management philosophy, rather than a series of techniques, is embedded with cultural values and assumptions that are consistent with its culture of origin. This study aims to determine the outcome...

The need for a strategic shift in senior management philosophy which encourages and promotes a culture of total employee involvement towards the attainment of service quality is one of the major competitive challenges facing the Australian banking industry in the 1990s. Some of these issues are...

Most quality professionals recommend a core set of attributes as the nucleus of any quality improvement process. These attributes include: (1) clarifying job expectations; (2) setting quality standards; (3) measuring quality improvement; (4) effective super‐vision; (5) listening by management;...

By means of a case study the traditional way of managing — managing by control — is examined, and the pitfalls are highlighted, in particular those related to quality. Organisations should, instead, embrace management by leadership, and the various aspects of this philosophy are discussed.

Western manufacturing firms have shown considerable interest in the just‐in‐time (JIT) philosophy in recent years. The most critical issue facing firms in the West is that of JIT implementation. The primary considerations for JIT implementation and the fundamental issues affecting JIT...