Lascelles, D.M.; Dale, B.G. - In: International Journal of Quality & Reliability Management 5 (1988) 5, pp. 76-94
management but also the literature on corporate strategy, marketing, organisational psychology and operations management. The …A three‐year study, partly funded by the Quality, Design and Education Division of the Department of Trade and Industry …, has been carried out on the general subject of quality improvement. As part of this work a literature survey of the …