Based on early and recent thoughts of total quality management and the new emerging field of human performance technology, key dimensions that drive human performance in organisations are identified. Human performance technology is a field that focuses on providing solutions to organisational...

Purpose – The purpose of this paper is to examine the nature, strength and significance of the links between organisational justice, job satisfaction and work performance. Design/methodology/approach – Using a self‐administered questionnaire 1,500 employees from 29 organisations were...

Purpose – David C. McClelland attributed India's slow economic development to the lack of people with the need for achievement (n‐ach). His argument is simple: if a nation develops a large number of people – especially managers, leaders and entrepreneurs – who are driven by motives to...

Purpose – The purpose of this paper is to show how the performance of the personnel can be negatively affected by conversations, adjacent to the working space, in an open‐plan office environment. Design/methodology/approach – Using two scientific mathematical models it is possible to...

Purpose – The quality and efficiency of design and design services is declining. The authors propose that the problem is a systems delivery problem and not a technical competence issue. The purpose of this paper is to use a recently developed best value delivery methodology originally created...

Purpose – The purpose of this paper is to summarise the main post occupancy evaluation (POE) techniques currently available and illustrate which method would be the most appropriate as a performance enhancement tool within higher education (HE) facilities. Design/methodology/approach – The...

Purpose – The purpose of this paper is to examine individual level property returns to see whether there is evidence of persistence in performance, i.e. a greater than expected probability of well (badly) performing properties continuing to perform well (badly) in subsequent periods....

This paper specifies how to construct and validate an intellectual capital (IC) measurement scale on the basis of management perceptions. In order to construct the scales, a process based on the works of Churchill and DeVellis, complemented by the Delphi technique and structural equations models...

Purpose – The purpose of this paper is to extend the motivating language (ML) theory conceptualization by examining the role of leader‐level communication (as compared to the current dyadic level conceptualization) in employee performance and job satisfaction. Design/methodology/approach –...

Purpose – The purpose of this paper is to discuss the management of information as a performance standard for leadership. Design/methodology/approach – The approach is to show the importance of managing information well and then discuss how best to accomplish that with specific strategies...