Fayezi, Sajad; Zutshi, Ambika; O’Loughlin, Andrew - In: Business Process Management Journal 20 (2014) 3, pp. 362-391
Purpose – The purpose of this paper is to discuss how decisions regarding organisational flexibility can be improved through targeted resource allocation, by focusing on the supply chain's level of uncertainty exposure. Specifically, the issue of where and in what ways flexibility has been...