World class corporate governance is becoming a stakeholder imperative. There is a pressure for best practice governance to be a key success factor for organisations' long term survival. This paper seeks to find alignments between corporate governance and quality management. The governance...

World class corporate governance is becoming a stakeholder imperative. There is a pressure for best practice governance to be a key success factor for organisations' long term survival. This paper seeks to find alignments between corporate governance and quality management. The governance...

Purpose – The purpose of this paper is to provide an integrated methodology for benchmarking the sustainability of organizations. The fuzzy analytical hierarchy process (FAHP) and technique for order of preference by similarity to ideal solution (TOPSIS) methods have been used for this...

Purpose – The purpose of this paper is to present and discuss/reflect on some well‐known excellence frameworks or models in order to understand the development in the contents of excellence during the last 25 years and to understand the problems or limitations which such kind of models still...

Today’s rough competition at a global level in all spheres of activity imposes companies worldwide to make sustained efforts in order to improve their products, services and processes. The automotive industry has always provided valuable examples of companies that achieved business excellence...