Purpose – The purpose of this paper is to establish a link between Six Sigma and organizational change theory. Specifically, a framework that aligns Six Sigma critical success/hindering factors and the antecedents of successful organizational change process. Design/methodology/approach – A...

Purpose – The purpose of this paper is to provide practical justification for performance measurement and management within a collaborative business network. The basic performance measurement indicators are elaborated within the scope of this research. Design/methodology/approach –...

Purpose – The last two decades have witnessed an explosion of research into the area of quality initiatives (QI) such as ISO, total quality management, lean, Kaizen and its application within small and medium‐sized enterprises (SMEs). However, very few empirical studies have reported the...

Six Sigma is a universal management approach implemented to companies like Motorola and General Electric. Acknowledging grand success in terms of global profitability and customer satisfaction in corporate world, Health care sector can also be benefited by the application of the same to achieve...

There can be little doubt that Six Sigma is far more than just another novelty concept; in fact, it can be considered as a proven quality philosophy and if applied correctly, ensures a competitive advantage. A rapidly increasing number of firms, from all industries and of all sizes, are now...

Chapter 1: Introducing to food safety management in global supply chains -- Chapter 2: Critical success factors for food safety management system -- Chapter 3: Empirical evidence on critical success factor from multi-level environments and their relationships with food safety management system...