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TQM and business excellence: is there really a conflict?

Adebanjo, Dotun - In: Measuring Business Excellence 5 (2001) 3, pp. 37-40

The shift in focus from TQM to business excellence and recent changes to the EFQM Excellence Model has resulted in …

Persistent link: https://www.econbiz.de/10014930540

In: Strategic Direction 18 (2002) 3, pp. 22-25

rationale and culture. What is the underlying ethos of TQM and why does its implementation so often fail? …Companies implement TQM initiatives because they seem to be a “fast track” to improved performance and profitability …. TQM is also customer driven because as more and more firms receive accreditation they prefer to deal only with similarly …

Persistent link: https://www.econbiz.de/10015009560

Developing strategy in the age of the Internet

In: Strategic Direction 18 (2002) 7, pp. 28-30

Whatever happens, stay focused on your vision, mission and core values, even when other companies are frantically trying to jump on (or off) the Internet bandwagon. That is the core message on how to develop a business strategy when the general business environment is turbulent. Easier said than...

Persistent link: https://www.econbiz.de/10015009598

Cost management system: an operational overview

Agrawal, Surendra P.; Mehra, Satish; Siegel, Philip H. - In: Managerial Finance 24 (1998) 1, pp. 60-78

Defines cost management as “a set of techniques and methods for controlling and improving a company’s activities and processes, its products and services” to achieve continuous improvement and deal with global competition; with commitment from top management and worker involvement. Offers...

Persistent link: https://www.econbiz.de/10014940313

Business Process Re‐engineering and Human Resource Management

Willmott, Hugh - In: Personnel Review 23 (1994) 3, pp. 34-46

Reviews the business process re‐engineering (BPR) vision of radical business process change, focusing on the use of information technology to facilitate a shift away from linear/sequential work organization towards parallel processing and multidisciplinary teamworking. Highlights BPR′s...

Persistent link: https://www.econbiz.de/10014974374

Banking on people

Cowling, Alan; Newman, Karin - In: Personnel Review 24 (1995) 7, pp. 25-40

Total quality management (TQM) principles are now being applied in service industries in the UK, following their … perceived success in manufacturing industries, with the particular aim of improving service quality. In financial services the … studies of TQM in manufacturing point to the need for high levels of motivation and involvement by staff, and the significance …

Persistent link: https://www.econbiz.de/10014974407

Empowering service workers at Harvester Restaurants

Ashness, Diane; Lashley, Conrad - In: Personnel Review 24 (1995) 8, pp. 17-32

Increasingly both academic and industrial commentators advocate that a commitment to service quality improvement requires the development of “service driven culture” or a “total quality culture”, based on approaches to human resource management which ensure greater employee involvement...

Persistent link: https://www.econbiz.de/10014974420

Empowerment: theory and practice

Wilkinson, Adrian - In: Personnel Review 27 (1998) 1, pp. 40-56

popular management movements of the times such as human resource management (HRM) and total quality management (TQM …

Persistent link: https://www.econbiz.de/10014974493

TQM and BPR ‐ can you spot the difference?

Valentine, Rob; Knights, David - In: Personnel Review 27 (1998) 1, pp. 78-85

evidence of the success rate of BPR projects has been disappointing. As a result, BPR is under revision, with new definitions … and new remedies on offer. When examined, the similarities between the revised language of BPR and TQM are striking. This …

Persistent link: https://www.econbiz.de/10014974495

Should Organizations Pay for Quality?

Drummond, Helga; Chell, Elizabeth - In: Personnel Review 21 (1992) 4, pp. 3-11

TQM creates a dilemma for organizations. The dilemma is that TQM implies increased employee responsibility at shopfloor … level. Increased responsibility traditionally equates with increased pay. The TQM gurus however advise that monetary rewards …

Persistent link: https://www.econbiz.de/10014974982