Zetie, Stan; Sparrow, John; Woodfield, Alan; Kilmartin, Tom - In: International Journal of Contemporary Hospitality Management 6 (1994) 1/2, pp. 42-45
risks involved in implementing TQM as opposed to a more “technique‐based” implementation. Identifies two requirements for …Examines the reasons why TQM has had relatively little impact in the hospitality sector and recognizes the greater … successful implementation – the right initial conditions (which reduce the perceived risk) and the need for an appropriate …