Azlina Mohd. Salleh, Noor; Kasolang, Salmiah; Ahmed … - In: The TQM Journal 24 (2012) 5, pp. 399-417
Purpose – The purpose of this paper is to investigate the origin and evolution of total quality management (TQM) and … effective performance measurement for future integration of TQM and LM. The paper examines critical success and failure factors …/methodology/approach – The paper takes the form of a review of the literature on TQM and LM, utilizing journal articles, reports, books and …