Since its inception more than a decade ago, six sigma as a quality improvement framework has been gaining increasing attention and acceptance in industry. Thus performance in both manufacturing and service operations can now be calibrated in terms of "sigma level", and companies eager to impress...

This collection of papers discusses quality ofoperations management in dot.combusinesses as a contributing factor to theirlong-term sustainability. The premiseconsidered is that the recent spate of dot.comfailures is due not to a lack of informationtechnologies (IT) competencies, or...

With the advent of the Internet, electronically mediated corporate training and learning support efforts have exploded with growth and complexity. e-Learning, a recent development which has already had a great deal of impact upon the corporate training world, is beginning to penetrate a growing...

Purpose – Communication and Information Management (CIM) is crucial for any organisation and effectiveness of CIM can result in significant improvement to the bottom line and customer satisfaction. The purpose of this paper is to investigate and streamline the communication and information...