Purpose – The purpose of this paper is to examine the level of use of quality management tools and techniques as well … out in 370 Greek companies, using the questionnaire method. The selected companies have been implementing a quality … to identify significant differences between selected companies. Findings – The level of quality tools and techniques used …

The significance of quality production and quality improvement is widely acknowledged by many but few specify what … should be improved and what quality should be produced. The reason may be that there are different quality categories in the … process of the value chain. Moreover, the issue of quality costs, i.e. economically optimal quality has not yet been explored …

quality products and services is a sine-qua-non condition, the analysis and optimization of the quality costs is a gold mine … the desire to achieve quality in all its forms, regardless the activity domain. A true leader seeks excellence and achieve … excellence through quality.The purpose of this paper is to present an overview about the necessity of promoting quality and …

Purpose – This paper aims to present a survey of published literature about various quality costing approaches and … reports of their success in order to provide a better understanding of cost of quality (CoQ) methods. Design …/methodology/approach – The paper's approach is a literature review and discussion of the issues surrounding quality costing approaches. Findings …

Purpose – The purpose of this paper is to propose using agency theory for assessing the likelihood of quality fade in … buyer‐supplier relationships and prescribing contractual mechanisms for reducing quality fade. In this paper, quality fade …, an element of supply chain vulnerability, is defined as the unforeseen deterioration of agreed to or expected quality …

/methodology/approach – This study looked at capturing the often‐overlooked component of poor quality cost via a simple function of measurement … monitor the level of poor quality costs (PQC), to quantify the total failure costs by accumulating the values of both hidden …

effect of both prevention and appraisal costs on the cost of failure. This paper proposes a new model for the cost of quality … incorporate two cost functions. The first accounts for quality related costs incurred while maintaining a stable level of …

Purpose – The purpose of this paper is to propose a model for analysing the influence of costs of quality. Design … model represented in this paper reveals that prevention costs have the most effect on total cost of quality and especially … external failure costs. Hence, in order to achieve the customer expected quality level, prevention and appraisal costs should …