John Cotton Automotive realised that it needed to change the company's culture to one of growth in order to survive.

Reports on the production, by the British Standards Institution, of two new standards which are closely linked to the ever‐popular BS 5750. Looks at the standards and sets the scene with an overview of BSI′s plans for the future. Emphasizes that the customer and member is king, also the need...

Discusses whether the monetary effectiveness of Training, development and empowerment is easily measured or whether measurement is even necessary. Describes the attitudes of some companies towards the evaluation of these concepts. Concludes by considering the steps taken by Motorola to quantify...

Asserts that to help convince everyone in the company that quality improvement is worthwhile, a way of linking the improvements with business results is required. Discusses the waning of commitment which often follows the early days of a quality initiative. Contends motivation is improved if the...