Discusses aspects of the Japanese economic miracle, where industry and business are seen as superior in quality. Argues, briefly, that Westerners fail to understand Japanese business behaviour because they do not realize that the Japanese are not constrained by Western concepts, but are bound by...

Suggests a list of TQ “giants”, with some notable exceptions (Deming, Taylor), and concludes that Joseph Juran was pre‐eminent among them.

Describes the origin of TQC (Japanese TQM) and explains the principles of TQC and design quality. Defines the principles of TQC and outlines its primary mechanisms. Concludes that all approaches mentioned are applicable to TQC, but does not provide an exhaustive list.

Looks at the development of producing organizations, stretching from the earliest sole craftsman through to the modern day. Notes that “two‐dimensional” organizations have evolved over the last 200‐300 years ‐ the dimensions representing hierarchical and process elements. Suggests that...

Includes comments on a previously published series attempting to answer the question: “Japan ‐ myth or miracle?”, as well as suggesting new theories on the subject. Considers the previous articles to be misleading and inconclusive. Asserts the need to understand why the Japanese have been...

Argues that in order to change the corporate culture, management should focus on changing its own behaviour first, before leading the rest of the organization into a new culture. Examines differences between organizational and management culture, and introduces the management culture continuum....