In 1981 the management of a manufacturing plant in Sydney decided to introduce TQM through the implementation of the … principles and philosophies laid down by W. Edwards Deming. Determines the effects that this approach has had on the working … collection used. The results support the notion that a top‐down approach to implementation can be effective and confirms that the …

How can education service managers, administrators and teachers make educational instruction more effective? Can … concepts fundamental to the total quality management (TQM) philosophy be applied to teaching? Just as managers often buy the … hear and read about, and are able to identify with, the TQM philosophy in general, yet they remain wanting of an …

for change – management commitment; education; implementation; measurement and benchmarking; recognition; and regeneration …

Addresses quality in schools, and looks specifically at teacher teams, and the problems facing them as they seek to …

Gives a practical approach to setting up a training programme, delivering that training, and how that approach may be … city. Governing a city is difficult at best and demands approaches which will outwit the best minds. The TQM programme of …. Describes how the training was done and gives an idea of what kinds of quality improvement projects were selected as priorities …

application of TQM. It establishes an innovative and proactive perspective on TQM implementation. Most importantly, it challenges …Can a TQM initiative really fail? The primary aim of the article is to convey a more astute understanding of the very … essence of TQM. It shows how the TQM philosophy is founded in common sense, and why the infusion of TQM in any organization …

proved effective in education today, but are not typically viewed in a business perspective. TQM can and will work if … educators to be overly cautious about newly promised panaceas. TQM will meet these concerns and objections, but this systematic … model being applied to education as a way to achieve quality. Answers provided to these concerns are rational and have …

ongoing community‐wide quality projects in the USA. Shows how respected organizations such as the Association for Quality and … Participation (AQP), the World Center for Community Excellence, the W.K. Kellogg Foundation and The W. Edwards Deming Institute have …