Examines the role of senior managers in total quality management (TQM) and provides some pointers as to why they should … become involved in TQM. These pointers include the strategic nature of TQM, their personal impact on the credibility of TQM … in a range of activities relating to the introduction of TQM. Also examines what senior executives need to know and what …

educators to be overly cautious about newly promised panaceas. TQM will meet these concerns and objections, but this systematic …, structural management process may be the key to the reform movement afoot. Presents many of the common concerns about a business … proved effective in education today, but are not typically viewed in a business perspective. TQM can and will work if …

gegenüber der Gesellschaft nachkommen. Die Beiträge in dem Band "Qualitätssicherung in Hochschulen. Forschung, Lehre, Management …

A brief introduction to Total Quality Management (TQM) is presented. It is a holistic concept and must be implemented …, reluctant managers, and poor industrial relations. These barriers affect some parts of the TQM model more than others: this is … likely to result in partial rather than holistic TQM.  …

Total quality management has become an important issue in many public and private sector organizations. This may … attitude to training has been short‐sighted and only a small percentage of firms have adopted a total quality management …