Questions whether “quality” is having as much impact in the financial services sector as the evidence of use of quality … management techniques in the UK suggests. Explores the context within which “quality” is finding a place in financial services … quality initiatives in the financial services sector.  …

as total quality management (TQM) and benchmarking. Uses a survey of 65 organizations from different industrial sectors … to examine the industry understanding and use of BPR, and its integration with other management techniques.  …Business process re‐engineering (BPR) is the latest addition to the armoury of management techniques available. BPR …

Japanese firms which long ago realized the importance of product quality have, over the last decade, been focusing on … the broader issue of management quality as a way of increasing market share and profits. Management quality has …