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Mindfulness and product failure management : a engineering epistemology

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A structural approach to integrating total quality management and knowledge management with supply chain learning

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Wissenskonversion und Behandlungsfehler im Krankenhaus

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Rund jeder tausendste Krankenhauspatient stirbt aufgrund vermeidbarer unerwünschter Ereignisse. Empirische Studien zeigen Zusammenhänge zwischen der Sicherheitskultur in Krankenhäusern und der Fehlerhäufigkeit. Die bisherige Forschung weist allerdings Theoriedefizite auf. Unter Heranziehung...

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The relationship between TQM, learning orientation and market performance in service organisations : an empirical analysis

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Quality improvement for patient safety : project-level versus program-level learning/ Peter E. Rivard; Victoria A. Parker; Amy K. Rosen

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Reverse logistics management : beyond 3.4 defects per million

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Do TQM principles need to change? : learning from a comparison to Google Inc.

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Supply chain quality management : an inter-organizational learning perspective

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The green 5-S model for organisational learning and development

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