analyse potential barriers to total quality management (TQM) implementation in Hong Kong’s service and manufacturing … practitioners. Conducts PCA on a set of survey data and produces four orthogonal dimensions to potential barriers to TQM …

consider adopting total quality management (TQM) philosophy as a change agent in the public sector. Examines one state agency …’s attempt to institutionalize TQM and explores the effectiveness of TQM implementation in the agency by assessing the … perceptions of management and employees. Also, offers a conceptual model that identifies TQM elements essential for success in …

Since the early 1980s, benchmarking has been widely used as a strategy for organisations to make progress in their TQM …, and association between TQM maturity and business performance. Policy‐wise, they suggest actions that should be taken to … raise the TQM maturity of the organisations. They also provide a basis for comparisons in future studies, and for the …

. Several studies on TQM assessment are found in the literature. However, there are none on a national TQM programme using a …Much has been written about the importance of assessing total quality management (TQM) practices in organisations … quality award‐based instrument. This paper assesses the TQM implementation level of Singapore’s productivity leaders, which …

Explains the Royal Mail approach to self‐assessment. An increasing umber of companies are using a self‐assessment … Mail has increased involvement through unit self‐assessment.  …

application of TQM. Continual use of the assessment will provide longitudinal data useful in benchmarking progress and making …

The TQM literature suggests that success comes to organizations ready for a change in climate. Perceptions of … readiness or conversely resistance to change is an important step, yet few organizations assess readiness in starting a TQM … implementation. Highlights key assessment criteria and discusses the variables used to survey both managers and employees regarding …