Purpose – The aim of this paper is to evaluate and analyze hourly line-level employees' characteristics and their perceptions of their employment experience in large US theme parks and attractions, as well as to explore predictors for their retention. Design/methodology/approach – The...

Purpose – The purpose of this paper is to present and partially test the triangle model of fairness (TMF) by examining employee reactions to customer fairness. Design/methodology/approach – A total of 217 undergraduate hospitality students at a US university participated in the study....

Purpose – The purpose of this paper is to analyze the dimensions and practices that have shaped the present global theme park industry. The reader is first introduced to the characteristics of the global theme park industry. Following a historical review of the evolution of theme parks, the...

Purpose – The purpose of this paper is to review the characteristics of new style visitor attractions and their role in sustainable destination development with specific reference to two projects in Singapore. Design/methodology/approach – The paper adopts a case study approach and is based...

Purpose – Whereas investments in new attractions continue to rise within the theme park industry, knowledge regarding the effects of new attractions on theme park performance and attendance remains scarce. In order to isolate these effects, the purpose of this paper is to present the results...

Purpose – The purpose of this paper is to discuss the contribution of animal‐based attractions to ecological causes – particularly wildlife conservation and environmental education – while portraying the debate regarding the legitimacy and effectiveness of these sites....

Purpose – The purpose of this paper is to analyze the dimensions and practices that have shaped the safety of amusement rides and devices in the US amusement park industry. Design/methodology/approach – The paper provides an overview and historical examination of key concepts and phenomena....

Purpose – The purpose of this paper is to examine what the top three Orlando theme parks report about their corporate social responsibility (CSR) activities. Design/methodology/approach – Through content analysis, web sites, annual reports, and CSR reports of the top three theme park...