The outbreak of pandemic at the beginning of 2020 has been urban exclusive and brought the existing inequalities across class and different types of settlements into the forefront. A prolonged period of lockdown, promotion of social distancing, and quarantine of infected individuals, which had...

Purpose: The purpose of this paper is to propose an integrated gray-decision making trial and evaluation laboratory (Grey-DEMATEL) framework to evaluate the ICT adoption barriers in manufacturing small and medium enterprises (MSMEs) running in developing countries. The proposed model is also...

Purpose: This research proposes a text analytics–based framework that examines the utility of online customer reviews in evaluating automobile manufacturers and discovering their consumer-perceived weaknesses. Design/methodology/approach: The proposed framework integrates aspect-level...