Empirical studies on the impact of booking status on customers' choice behavior in online appointment systems
Year of publication: |
2024
|
---|---|
Authors: | Kaluza, Isabel ; Voigt, Guido ; Paetz, Friederike |
Published in: |
Journal of business economics : JBE. - Berlin : Springer, ISSN 1861-8928, ZDB-ID 2059561-X. - Vol. 94.2024, 2, p. 187-224
|
Subject: | Behavioral operations management | Customer choices | Discrete choice experiments | Observational learning | Service operations | Konsumentenverhalten | Consumer behaviour | Diskrete Entscheidung | Discrete choice | Experiment |
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