Tourism and hospitality management in practice : a case study collection

Chapter one: resilience and recovery -- Case 1: pivoting in the tourism sector: COVID- 19 / Rebecca Wilson-Mah and Katherine MacRae -- Case 2: a case of resilience and agility: the Craigdarroch castle / Rebecca Wilson-Mah and Giovanni Malcolm -- Case 3: a sudden inhospitable situation: the Everglade hotel / Rebecca Wilson-Mah and Daniel Bernardes -- Case 4: tourism resort employers and employees adapt to pandemic uncertainty / Rebecca Wilson-Mah and Jo Axe -- Chapter Two: sustainable tourism in context -- Case 5: rural tourism growth in Ghalegaun, Nepal / Authors: Himal Poudel, Brian White and Charles Krusekopf -- Case 6: a sustainable tourism plan and rebrand for Lagos, Nigeria / Authors: Oluwafisayo Olayinka-Bello and Rebecca Wilson-Mah -- Case 7: local I'a: a social enterprise makes a big impact on a small scale / Authors: Jonelle Knowles -- Chapter three: operations management -- Case 8: the Peak hotel: the challenge of succession and family firm continuity / Authors: Anita Zehrer, Gabriela Leiss, Charles Krusekopf and Rebecca Wilson-Mah -- Case 9: marketing strategy for business recovery: tours of exploration, a travel agency / Authors: Catherine Evans and Szilvia Paradi -- Case 10: here's a tip -- Paying it forward may backfire at oven and tap / Authors: Sarah Holtzen and Megan Douglas -- Case 11: street food in Ho Chi Minh City: managing high demand / Authors: Khanh Le and Gillian Dixon -- Case 12: a story of resilience at the restaurant Comida Corrida / Authors: Sandra Cherro Osorio and Esha Thukral -- Chapter four: events and the visitor experience -- Case 13: game, set and match: increasing the economic impact of a tennis tournament in Eastbourne, England / Author: Nigel Jarvis -- Case 14: from visitors to trusted messengers: encouraging climate change action through post-visit action resources / Authors: Christine M. Van Winkle and Jill N. H. Bueddefeld -- Case 15: case fifteen: the local wild food challenge: translating a chef's passion for wild food into a sustainable event / Authors: Ingrid Kajzer Mitchell, Rebecca Wilson-Mah and Christine Van Winkle.