Überlegener Dienst am Kunden
Year of publication: |
2007
|
---|---|
Authors: | Blanchard, Kenneth H. ; Stoner, Jesse ; Blanchard, Scott |
Published in: |
Über Führung : der One Minute Manager rechnet ab. - München [u.a.] : Pearson Business, ISBN 3-8273-7298-4. - 2007, p. 59-80
|
Subject: | Betriebswirtschaftliches Ziel | Corporate objective | Kundenservice | Customer service | Dienstleistungsqualität | Service quality |
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