Investigating logistics service quality in omni-channel retailing
Monique Murfield, Christopher A. Boone, Paige Rutner and Rodney Thomas
| Year of publication: |
2017
|
|---|---|
| Authors: | Murfield, Monique L. Ueltschy ; Boone, Christopher A. ; Rutner, Paige ; Thomas, Rodney Lawrence |
| Published in: |
International journal of physical distribution & logistics management : IJPD & LM. - Bingley : Emerald Publishing Limited, ISSN 0960-0035, ZDB-ID 184279-1. - Vol. 47.2017, 4, p. 263-296
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| Subject: | Omni-channel | Consumer satisfaction | Survey | Consumer loyalty | Logistics service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Logistikunternehmen | Logistics provider | Logistik | Logistics | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Multikanalvertrieb | Multichannel strategy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPDLM-06-2016-0161 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011648200