A theoretical model to investigate customer loyalty on logistics service providers for sustainable business performance
Keng Lin Soh, Sze Hui Chin and Wai Peng Wong (School of Management, Universiti Sains Malaysia, Malaysia)
| Year of publication: |
2015
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| Authors: | Soh, Keng Lin ; Sze Hui Chin ; Wong, Wai Peng |
| Published in: |
International journal of business performance and supply chain modelling : IJBPSCM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1758-9401, ZDB-ID 2523114-5. - Vol. 7.2015, 3, p. 212-232
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| Subject: | logistics service quality | LSQ | customer satisfaction | loyalty | performance | sustainability | switching costs | Dienstleistungsqualität | Service quality | Logistikdienstleister | Logistics provider | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Logistik | Logistics | Wechselverhalten | Switching behaviour | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011521212