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Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Sheth, Jagdish N., (2024)
Electronic customer care (ECC) : IT in der Anbieter-Kunden-Beziehung
Muther, Andreas, (1998)
Outsourcing customer service : applying the value chain as a method to improve service at call centers
Mihm, Barbara, (2008)