A Bit(coin) of happiness after a failure : an empirical examination of the effectiveness of cryptocurrencies as an innovative recovery tool
Year of publication: |
2021
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Authors: | Nazifi, Amin ; Murdy, Samantha ; Marder, Ben ; Gäthke, Jana ; Shabani, Bardia |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 124.2021, p. 494-505
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Subject: | Compensation 2.0 | Cryptocurrency | Customer satisfaction | Prospect theory | Service recovery | Kundenzufriedenheit | Virtuelle Währung | Virtual currency | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Zufriedenheit | Satisfaction | Prospect Theory |
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