A blueprinting approach to service innovation in private educational institutions
Year of publication: |
2017
|
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Authors: | Kim, Youn Sung ; Lee, DonHee ; Cha, Ju hang |
Published in: |
International journal of quality innovation. - Heidelberg : SpringerOpen, ISSN 2363-7021, ZDB-ID 2829044-6. - Vol. 3.2017, 2, p. 1-11
|
Subject: | Blueprinting approach | Service innovation | Educational institution | Customer satisfaction | Kundenzufriedenheit | Innovation | Dienstleistungsqualität | Service quality | Bildungswesen | Educational system | Bildungseinrichtung |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1186/s40887-017-0011-z [DOI] hdl:10419/176485 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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