A COLLABORATIVE PERSPECTIVE OF CRM

Today, companies are becoming more customer focused, trying to adapt their business systems in order to be more responsive to the ever-changing needs of customers. CRM software gives a new face to the relationship with the customer, using the new technolo

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Year of publication:	2009
Authors:	Marginean, Nicolae
Published in:	Annals of Faculty of Economics. - Facultatea de Ştiinţe Economice. - Vol. 4.2009, 1, p. 1001-1005
Publisher:	Facultatea de Ştiinţe Economice
Subject:	ontology \| software agents \| collaborative \| website \| CRM \| OAA \| OWL \| facilitator

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Extent:	application/pdf
Type of publication:	Article
Language:	English
Classification:	M15 - IT Management
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10008511996