A combined AHP-TOPSIS-DEMATEL approach for evaluating success factors of e-service quality : an experience from Indian banking industry
Year of publication: |
2022
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Authors: | Agrawal, Vivek ; Seth, Nitin ; Dixit, Jitendra Kumar |
Published in: |
Electronic commerce research. - Dordrecht : Springer Science Business Media B.V., ISSN 1572-9362, ZDB-ID 2038488-9. - Vol. 22.2022, 3, p. 715-747
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Subject: | AHP | Banks | DEMATEL | e-Service quality | TOPSIS | Indien | India | Dienstleistungsqualität | Service quality | Bank | Electronic Commerce | E-commerce | AHP-Verfahren | AHP approach | Erfolgsfaktor | Success factor | Electronic Banking | Electronic banking | Qualitätsmanagement | Quality management | Bewertung | Evaluation |
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