A comparative analysis of contactless e-service encounters in online platforms
Sang M. Lee, Soon Goo Hong, DonHee Lee
| Year of publication: |
2024
|
|---|---|
| Authors: | Lee, Sang M. ; Hong, Soon Goo ; Lee, Donhee |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 18.2024, 1, p. 1-26
|
| Subject: | 3Ts (task e-tangible treatment) | Accommodation service | Analytic hierarchy process | Food service | Priorities of e-service encounter activities | Retail service | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Digitale Plattform | Digital platform | Dienstleistungssektor | Service industry | AHP-Verfahren | AHP approach | Online-Handel | Online retailing | Digitale Dienste | Web-based service | Einzelhandel | Retail trade | Dienstleistung | Services | Kundenzufriedenheit | Customer satisfaction |
| Description of contents: | Description [link.springer.com] |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-024-00554-2 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014504707