A comparison of Magal's service quality instrument with SERVPERF
Year of publication: |
2007
|
---|---|
Authors: | Landrum, Hollis ; Prybutok, Victor R. ; Zhang, Xiaoni |
Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 44.2007, 1, p. 104-113
|
Subject: | Dienstleistungsqualität | Service quality | Vergleich | Comparison | Kundenzufriedenheit | Customer satisfaction |
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