A comparison of perceptions of loyalty between bank tellers and internal customer groups in a retail bank in South Africa
Year of publication: |
2008
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Authors: | Chipunza, Crispen |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 28.2008, 1/2, p. 139-149
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Subject: | Kundenanalyse | Customer analysis | Beziehungsmarketing | Relationship marketing | Privatkundengeschäft | Personal banking | Südafrika | South Africa |
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