A comparison study of customer satisfaction between the UPS and FedEx: An empirical study among university customers
Year of publication: |
2006
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Authors: | Li, Bingguang ; Riley, Michael W. ; Lin, Binshan ; Qi, Ershi |
Published in: |
Industrial management & data systems. - Bradford : Emerald, ISSN 0007-6929, ZDB-ID 7633907. - Vol. 106.2006, 2, p. 182-199
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