A complaint is a gift : using customer feedback as a strategic tool
Janelle Barlow and Claus Møller
| Year of publication: |
1996 ; 1. ed.
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|---|---|
| Authors: | Barlow, Janelle ; Møller, Claus |
| Publisher: |
San Francisco : Berrett-Koehler |
| Subject: | Kunde | Beschwerde | Servicepolitik |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | X, 222 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| ISBN: | 1-881052-81-8 |
| Source: |
Persistent link: https://www.econbiz.de/10004321471