A conceptual framework of CREM performance measurement tools

Purpose – To provide a review and classification of tools, techniques and methodologies, which are and could be used for measuring and identifying the success of corporate real estate and workplace management. Design/methodology/approach – Review of previously published works on performance measurement and measurement models and empirical interviews with 26 corporate real estate executives to examine what are common approaches to measuring performance. Findings – Provides information about the corporate real estate performance measuring methods and practices. Research limitations/implications – The conceptual framework is not an exhaustive list of methods and techniques. It is more like a first analytical review and classification of different kinds of methods, which could be developed over time. Practical implications – A useful source of information and impartial analysis of methods for corporate real estate and workplace managers seeking ways to demonstrate their value to the core business of their firm. Originality/value – Corporate real estate and workplace managers need better ways and tools to illustrate to the corporate leaders how they add value. This paper provides a review of such tools and offers practical help and guidance for using this kind of tools.