A contigency model of "face" loss in service encounters : an Eastern cultural context
Year of publication: |
2017
|
---|---|
Authors: | Chuanchuen, Akkawanitcha ; Patterson, Paul G. |
Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 27.2017, 6, p. 1122-1144
|
Subject: | Culture | Service encounter | Psychological well-being | Customer aggression | Loss of face |
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