A criteria catalog based methodology for analyzing service management processes
Year of publication: |
2002
|
---|---|
Authors: | Brenner, Michael ; Radisic, Igor ; Schollmeyer, Martina |
Published in: |
Management technologies for E-Commerce and E-Business applications : proceedings. - Berlin : Springer, ISBN 3-540-00080-1. - 2002, p. 145-156
|
Subject: | Theorie | Theory | Prozessmanagement | Business process management | Dienstleistungsmanagement | Service management |
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