A Critical Incident Approach to Examining the Effects of Service Failures on Customer Relationships: The Case of Swedish and U.S. Airlines
Year of publication: |
1996
|
---|---|
Authors: | Bejou, David ; Edvardsson, Bo ; Rakowski, James P. |
Published in: |
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association. - Thousand Oaks, Calif. [u.a.] : Sage, ISSN 0047-2875, ZDB-ID 8643775. - Vol. 35.1996, 1, p. 35-40
|
Saved in:
Saved in favorites
Similar items by person
-
Rakowski, James P., (1992)
-
The continuing structural transformation of the US less-than-truckload motor carrier industry
Rakowski, James P., (1994)
-
Airline deregulation : problems and prospects
Rakowski, James P., (1979)
- More ...