A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
| Year of publication: |
1993
|
|---|---|
| Authors: | Boulding, William ; Kalra, Ajay ; Staelin, Richard ; Zeithaml, Valarie A. |
| Published in: |
Journal of marketing research : JMR. - Chicago, Ill : Assoc, ISSN 0022-2437, ZDB-ID 2183195. - Vol. 30.1993, 1, p. 7-27
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