A field study of customers’ switching behavior for bank services
| Year of publication: |
2007
|
|---|---|
| Authors: | Manrai, Lalita A. ; Manrai, Ajay K. |
| Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 14.2007, 3, p. 208-215
|