A first step towards evaluating business process quality using a structural analysis of a social network

We consider the evaluation of a business process quality, focusing on the robustness facet that is a very important quality dimension in this context. Our goal is to define metrics taking tacit knowledge into account. For this, we (re-)use informations coming from an existing structural analysis of a social network performed by sociologists.

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Year of publication:	2010-05
Authors:	Rosenthal-Sabroux, Camille ; Thion-Goasdoué, Virginie
Institutions:	Université Paris-Dauphine (Paris IX)
Subject:	tacit knowledge \| robustness \| quality metrics \| business process \| connaissance tacite \| robustesse \| métrique d’évaluation de qualité \| processus métier

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Extent:	application/pdf
Series:	Economics Papers from University Paris Dauphine.
Type of publication:	Book / Working Paper
Classification:	D83 - Search, Learning, Information and Knowledge ; Z13 - Social Norms and Social Capital ; A12 - Relation of Economics to Other Disciplines ; M12 - Personnel Management
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10010708869