A framework for analysing higher education performance : students' satisfaction, perceived learning outcomes, and dropout intentions
Year of publication: |
2014
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Authors: | Duque, Lola C. |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 25.2014, 1, p. 1-21
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Subject: | subjective measures | satisfaction | perceived quality | performance | higher education | Dienstleistungsqualität | Service quality | Studierende | Students | Kundenzufriedenheit | Customer satisfaction | Hochschule | Higher education institution | Studium | University education | Zufriedenheit | Satisfaction |
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