A framework for comparing customer satisfaction across individuals and product categories
Year of publication: |
1991
|
---|---|
Authors: | Johnson, Michael D. ; Fornell, Claes |
Published in: |
Journal of Economic Psychology. - Elsevier, ISSN 0167-4870. - Vol. 12.1991, 2, p. 267-286
|
Publisher: |
Elsevier |
Saved in:
Online Resource
Saved in favorites
Similar items by person
-
The nature and methodological implications of the cognitive representation of products
Fornell, Claes, (1986)
-
Johnson, Michael D., (1996)
-
Differentiation as a basis for explaining customer satisfaction across industries
Fornell, Claes, (1993)
- More ...