A framework for evaluating the customer wait experience
| Year of publication: |
2010
|
|---|---|
| Authors: | McGuire, Kelly A. ; Kimes, Sheryl E. ; Lynn, Michael ; Pullman, Madeline E. ; Lloyd, Russell C. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 21.2010, 3 (1.1.), p. 269-291
|