A gap analysis model for improving airport service quality
Year of publication: |
2011
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Authors: | Tsai, Wen-hsien ; Hsu, Wei ; Chou, Wen-chin |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 22.2011, 10, p. 1025-1040
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Subject: | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Flughafen | Airport | Taiwan |
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